Soy wax is a vegetable
wax derived from the oil of soybeans. The process starts with domestically
grown, U.S. soybeans from which the oil is separated. The oil is then purified
and goes through a process called hydrogenation which changes it from liquid
oil to a solid shortening at room temperature.
Soy wax is non-toxic and
burns cleaner than paraffin/traditional candles, with no-petrol-carbon soot. Soy
wax is eco-friendly, renewable, American grown, sustainable, carbon neutral,
etc. Soy candles burn slower, giving them a longer life-span. It is naturally
biodegradable, making it easier to remove from the candle container/vessels
after burning to clean up if spilled and comes out of clothing easily in the wash.
Great question! We put a lot of heart into making our candles, but they deserve a little love from you as well! Your first burn is the most important. The
first burn will determine how your candle will melt for the rest of its life
span. Candle wax memory refers to how a candle burns and melts after it is
lit for the first time. The first burn creates a wax pattern or memory for each
subsequent burn. If the candle is not burned properly the first time, it
will start to tunnel. The candle needs to stay lit for approximately 2-3
hours the first time you burn it. For more information, please see our
Candle Care page.
Yes! Our hand-poured
soy candles make wonderful, unique gifts to celebrate a special event, such as
weddings, bridal and baby showers, corporate gifts, parties, etc. Wholesale is
also available for retailers. Please email us at firstname.lastname@example.org with
Due to the nature of
our hand-crafted products and the time that it takes for production, we do not
offer refunds or returns at this time.
If your product arrives
damaged or you received the wrong item, please provide photos of your unused
product with the package to email@example.com within 72 hours of
receiving your order and we will try to resolve the issue immediately. Do NOT
discard the box or any contents.
With a minimum purchase
of $50 or more at infusioncandleco.com shipping is no cost to you.
$7.99 FLAT RATE
STANDARD U.S. SHIPPING ON ORDERS UNDER $50
With a purchase of $50.00
or less at infusioncandleco.com, shipping is a flat rate of $7.99. If a
discount code is applied to an order and the subtotal is under $50, shipping
costs will apply.
Shipping for International orders are calculated based on
weight at check out. All international shipments may be subject to
customs/duties charges. Infusion Candle Co., is not responsible for
customs/duties charges and is the customer’s responsibility.
CANADA & UK SHIPPING:
With a purchase of $50 or
more at infusioncandleco.com, shipping is a flat rate of $20.00 and for purchases
under $50, shipping is a flat rate of $15.
All products are made to order, so you
can expect your order to be in the mail anywhere from 2-5 business days after
your order is placed. We ship via USPS and the majority of our packages arrive within
3 business days from being scanned by our local post office. International
orders will vary depending on the shipping selected at checkout.
Once your order has shipped, you will
receive a shipping confirmation that includes a tracking number.
Please know that once your package is
handed over to the post office, we have no control over when it's scanned in or
how long it takes to get to you. Most packages are delivered in their regular
timeframe, but there are instances of packages taking a bit longer. If your tracking
number shows no movement for over a week, please reach out at firstname.lastname@example.org
and we'll try to find a solution together!